• Customer Support:
  • +4402080402526
  • Info@trusttravel.co.uk
  • Complain@trusttravel.co.uk

When making your booking we, will arrange for you to enter into a contract with each of the third party supplier(s) of your travel arrangements (such as tour operator, airline, cruise operator, accommodation provider EtC) as specified on your booking confirmation. Your contract comes into existence once we issue the booking confirmation.

All travel documents (e.g. tickets/Insurance policies) will be sent to you by email within 48-72 hours following full payment of your booking , except in the case of a very late booking. if the tickets or other documents need to be reissued, all the costs should be borne by you. Documents can only be reissued up to 7 days before departure.

Although we can provide general information about the passport, visa (including approximate time to obtain) and health formalities in your destination countries, it is your responsibility to check, fulfil and confirm your own specific circumstances with the relevant Embassies and/or Consulates and your doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport . It may be necessary to reconfirm your flight with Trust travel prior to departure. Please ask us for your airline contact details so that you can check directly with the airline if necessary, for any changes to the scheduled itinerary and reconfirm your flight at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.